All Sales Are Final: Due to the nature of our products, and in the interest of maintaining the highest standards of health and hygiene, we are unable to accept returns, exchanges, or issue refunds for our products.

Product Satisfaction: We understand that individual experiences with our products may vary. While we strive to create a product that works for most users, we cannot guarantee specific results for every customer. It is important to carefully read the product's description, instructions, and ingredients before purchasing to ensure it aligns with your expectations and needs.

Damaged or Defective Items: In the rare case that you receive a damaged or defective product, please contact our customer support team at support@bearsden.care within 48 hours of delivery. We will require photographic evidence of the issue and may ask for additional information to assess the situation. If your claim is approved, we will provide a replacement product or a store credit at our discretion. We will not issue cash refunds for damaged or defective items.

Shipping Errors: If you receive an incorrect product due to a shipping error on our part, please notify our customer support team at support@bearsden.care within 48 hours of delivery. We will work with you to rectify the situation and may provide a replacement product or store credit, depending on the circumstances. We will not issue cash refunds for shipping errors.